Contact Us

Customer Service and General Queries

Many of your queries in relation to travel insurance may be answered through using our FAQ's (Frequently Asked Questions).

Should you have any other queries, please phone us on 1800 344 455 and ask for our Travel Insurance Customer Service. Our lines are open from 9am to 5pm Monday to Friday.

You can also email us with your query on .

Claims Notifications

You must register any claim to AIG Claims Services within 31 days of your trip ending. If you do not, we may not be able to pay your claim. If you need to make a claim, please either write with a brief description of your claim or phone:

AIG Claims Services,
OSG Travel Claims,
Merrion Hall, Strand Road, Dublin 4.

Telephone 01 - 2611540

AIG Claims Services is administered by OSG Travel Claims. OSG Travel Claims are part of OSG Limited who are chartered loss adjusters and provide travel insurance claims administration services on behalf of AIG Europe S.A.

Their offices are open every weekday from 9 a.m. until 5 p.m. and will send you a claim form as soon as they are notified of a claim. Claim forms are also available on

To help us prevent fraudulent claims, we store the insured person’s personal details on computer and we may transfer them to a third party.

24-hour medical emergency assistance

In the event of a medical emergency abroad, AIG Assistance Services, a 24-hour telephone service is operated for your benefit. This policy only covers in-patient, clinic or nursing home expenses, emergency repatriation or curtailment expenses authorised by AIG Assistance Services. AIG Assistance Services must be contacted within 48 hours of admission, and for curtailment, prior to departure home to the Republic of Ireland.

Tel: 00 44 1273 723146

AIG Assistance Services can provide assistance in the following areas:

Liaison with doctors and hospitals, guarantee of medical charges, emergency repatriation if medically necessary, and liaison with relatives back home.