Travel Insurance

Provided by AIG Europe Limited

Contact us

For Sales and Customer Service enquiries please contact us using one of the methods below:

Email Us:
Call: 0345 605 0057

If you wish to make a claim please call: 0345 605 0057 or email:

To help us to deal with your comments quickly, please quote your Policy/Claim Number and Policyholder/Insured Name.

We believe you deserve courteous, fair and prompt service. If there is any occasion when our service does not meet your expectations please contact us using the appropriate contact details below, providing the Policy/Claim Number and the name of the Policyholder/Insured Person to help us deal with your comments quickly.

All complaints:

Write to:
The Customer Relations Manager,
AIG Travel
PO Box 2157
Shoreham by Sea
West Sussex BN43 9DH
Call: +44 (0) 345 605 0057


Claims lines are open Monday to Friday from 9 am to 5 pm excluding Bank Holidays.

All other lines are open Monday to Friday from 8 am to 8 pm and Saturday and Sunday from 9 am to 5 pm excluding Bank Holidays.

We will acknowledge the complaint within 5 business days of receiving it, keep you informed of progress and do our best to resolve matters to your satisfaction within 8 weeks. If we are unable to do this you may be entitled to refer the complaint to the Financial Ombudsman Service. We will provide full details of how to do this when we provide our final response letter addressing the issues raised.

Please note that the Financial Ombudsman Service may not be able to consider a complaint if you have not provided us with the opportunity to resolve it.

The Financial Ombudsman Service can be contacted at:

Write to:
The Financial Ombudsman Service,
Exchange Tower,
London, E14 9SR
Call: 0800 023 4567 or 0300 123 9123


If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at

Following this complaint procedure does not affect your right to take legal action.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our financial obligations. A claim under this contract of general insurance is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit.

Further information can be obtained upon request by visiting the FSCS website at:
(We are not responsible for the content of external websites. This link will open a new window)
or by writing to the following address:
Financial Services Compensation Scheme
7th Floor Lloyds Chambers
Portsoken Street
London E1 8BN.

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